TERMS & CONDITIONS OF SALE – Please read the following carefully before placing your order.

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About Us The Little Oak Latch Company is completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at littleoak@live.co.uk

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Making A Purchase Making a purchase could not be easier. Just browse our web site and click on any items that you wish to buy and add  them to your shopping cart. After you have finished your selection, click on the shopping cart icon and you will be asked for the information necessary to be able to process the order.
 

Returns Policy We sincerely hope that you are happy with your purchase. If there is a problem with the item please contact us immediately and we will arrange its return and a full refund. Cancellations or returns for any other reason must be notified within thirty working days of delivery and goods returned in original saleable condition. You will be refunded in full but buyers are responsible for the cost of return postage.

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Delivery We process your order the day it is received. We use Royal Mail First Class and Parcelforce for our UK deliveries. We use a variety of carriers for shipping outside the UK. Due to all items being handcrafted they are often made to order. Dependent on the nature and size of the order delivery times will vary. Please contact us if you would like an idea of despatch times for your order. Most orders will be despatched within 3 days. In case of unusually high demand, we will email you to inform you of the estimated delivery time and an option to cancel should you wish to do so.Our delivery tariffs depend on location and the size of delivery. The cost of delivery will be calculated as part of the check out process. Please note that postage may be subject to additional import taxes or duties based on the destination country's regulations, and any such charges will be the responsibility of the customer.

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Payment Payment may be made by credit card, debit card or via Paypal. All direct payment gateways used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

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Reaching Us If you need to reach us, please email us on littleoak@live.co.uk or 'phone 0741 499 0129.

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Privacy Policy When you place an order from The Little Oak Latch Company, we will receive your name, delivery address and email address. We will only use these details to process and deliver your order, or deal with any queries you have related to that order.

The only circumstances in which we will share your data are in processing your order or complying with the law. We will never use or pass on your information to third parties for marketing purposes or any other purpose, other than the circumstances listed below, or add you to any mailing list without your explicit consent. The circumstances in which we may share your data are:

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• With delivery companies to fulfil your order.

• To comply with legal or tax obligations.

 

We will only retain your details for as long as necessary in order to process the transaction and will securely store any data collected during that period. We retain personal data related to orders or customer queries for six years. After this time we will delete your data from our records.

 

You have the right to know what personal data we hold about you, and to ask for that data to be changed or deleted. You also have the right to complain to the ICO if you believe there is a problem with the way we handle your data.

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Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item.

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General Timber is a material which is affected by changes in temperature and humidity. All due care is taken to ensure that wood products are supplied at the correct level of humidity for their purpose. Natural movement will occur with seasonal changes in temperature and humidity and this will not be considered to be a fault in the goods. Timber is a material whose natural variation in colour and grain is an intrinsic characteristic and is not considered a fault in the goods.