You are here: > Home > Terms

TERMS & CONDITIONS OF SALE – Please read the following carefully before placing your order.

About Us The Little Oak Latch Company is completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at littleoak@live.co.uk

Making A Purchase Making a purchase could not be easier. Just browse our web site and click on any items that you wish to buy and add  them to your shopping cart. After you have finished your selection, click on 'Proceed to Checkout' and you will be asked for a few details that we need to be able to process the order.
We accept credit card payment via Pay Pal.

Returns Policy We sincerely hope that you are happy with your purchase. If there is a problem with the item please contact us immediately and we will arrange its return and a full refund. Cancellations or returns for any other reason must be notified within seven working days of delivery and goods returned in original saleable condition within fourteen days. You will be refunded in full but buyers are responsible for the cost of return postage.

Shipping And Handling Shipping and handling charges are for the UK. We are sorry but currently do not ship outside the UK.

Delivery We process your order the day it is received. We currently use Royal Mail First Class for our deliveries. Although you should receive your goods within 3 days, please allow up to 5 working days for delivery before contacting us. All items are stock items and normally will be shipped within a day of your order being received. In case of unusually high demand leading to an item not in stock, we will email you to inform you of the estimated delivery time and an option to cancel should you wish to do so. Out of stock items are normally manufactured within 3 days.

Credit Card Security  PayPal helps protect your credit card information with industry-leading security and fraud prevention systems. When you use PayPal, your financial information is never shared with the merchant. All payments are processed by secure server.

Guarantee All our products carry a 12 month warranty.

Reaching Us If you need to reach us, please email us on littleoak@live.co.uk or 'phone 0741 499 0129.

Privacy Policy The Little Oak Latch Company does not disclose buyers information to third parties. Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item.

General Timber is a material which is affected by changes in temperature and humidity. All due care is taken to ensure that wood products are supplied at the correct level of humidity for their purpose. Natural movement will occur with seasonal changes in temperature and humidity and this will not be considered to be a fault in the goods.Timber is a material whose natural variation in colour and grain is an intrinsic characteristic and is not considered a fault in the goods.

Copyright © The Little Oak Latch Company 2017